Martin Crowson, Managing Director at Direct CD’s commented, “Customers were asking us to take on additional digital print, which I thought would be a great opportunity to expand the business.
#What is ricoh plc menu pro
Available for the IP4000 and IP4100.IPEX 2017 organisers today announce that Ricoh have concluded a deal at the show with Direct CD’s, to supply a top of the line Ricoh Pro C7100, 5 colour digital printer.įollowing high levels of customer satisfaction, Direct CD’s customers were asking them for additional digital printing services.
#What is ricoh plc menu install
Alternative Maintenance Options (AMO)*: Available only for the IP5000 printers, AMO trains you to purchase, install and maintain your printheads.Continuous Feed Maintenance: All continuous feed printers include 7x24 service, and billing options that include one monthly charge that covers base maintenance and usage.Standard Maintenance: You're charged a monthly base maintenance and usage rate, based on the number of feet you print, with unique terms and conditions that fit your printing environment.Your needs are unique ― so why should you be boxed into one-size-fits-all maintenance plans? With our Special Bids option, you can customize your maintenance services to meet your Ricoh Production Print requirements and budget.
Our technicians share information and insights so they can get you up and running as quickly as possible. Our Services Team Annual Recognition (STAR) program awards top-performing techs based on metrics such as response time and the ability to solve customer issues. Commitment to exceptional customer service.and is backed by our product experts, most of whom are also located in the U.S. For Ricoh Production Print, our escalation process includes top management in the U.S. Our field technicians are backed up by our product developers, who can reach out to our experts in Japan, if needed. We're all in when it comes to solving tough issues. You get consistent service delivery ― with no surprises. From service request to problem resolution, we follow clearly defined processes. ensures complete device functionality by performing preventive maintenance and proactive parts replacement, ensuring maximum uptime. Ricoh’s Total Quality Call (T.Q.C.) program is a systematic service delivery process that ensures consistent and efficient service delivery on every visit. And we comply with industry standards like CompTIA. Some also hold additional certifications like CASP and MCSE/CCNA. All technicians hold a variety of certifications, including A+, Network+ and Security+, depending on their job title and skill set.